Terms & Conditions

ALL ORDERS PLACED, ACKNOWLEDGE THE ACCEPTANCE OF
THE TERMS AND CONDITIONS BELOW

Terms and Conditions of Sale

1. Definitions
In these Terms and Conditions:
a) Company refers to Pro-Technology Pty Ltd, including its product divisions such as ProTech CNC and LUX Iron Doors, and its directors, employees, agents, contractors, and representatives.
b) Purchaser means the individual or entity purchasing goods or services from the Company.
c) Goods means all products and services supplied by the Company.

2. Pricing and Quotations

All prices are quoted in Australian Dollars (AUD) and are valid for 14 days unless a deposit is paid.
Quotations are provided as invitations to treat and do not constitute an offer. No contract is formed until an order is accepted by the Company in writing.
Prices quoted are for supply only unless otherwise stated in writing.
Prices are subject to change without notice due to exchange rate fluctuations, updates in manufacturer specifications, or other variables.
All specifications, colours, and illustrations are approximate and subject to change.

3. Taxes and Duties

The Purchaser is solely responsible for all taxes, duties, or other charges imposed in relation to the Goods unless otherwise agreed in writing.

4. Orders, Cancellations, and Deposits

A binding agreement is formed upon receipt of a deposit of at least 50% of the total invoice value.
The Company reserves the right to pursue any outstanding balance to reach the required 50% deposit.
Cancelled orders are subject to a 30% cancellation fee based on the full purchase price.
Additional administrative charges may apply to cover costs such as CAD drawings or processing fees.
Custom-made items are non-refundable and can only be repaired, not returned.

5. Payment Terms

The balance is payable prior to shipment.
An 18% annual interest charge applies to all overdue accounts.

6. Delivery and Freight

Freight is only included where explicitly stated or delivered to an authorised LUX Iron Doors Depot.
Additional charges apply for on-site delivery or on-forwarding.
The Purchaser is responsible for ensuring accessible delivery conditions.
Delivery dates are estimates only and not guaranteed.
All freight damage must be documented with photos for assessment.
Freight to and from the original point of sale is not included in repair or return cases.
All deliveries must be unpacked within 7 days of arrival. Extended time in packaging may cause rust or damage due to moisture or temperature changes.
The Purchaser is responsible for ensuring that all packaged goods are stored in a dry, covered location, safeguarded from exposure to the elements. Goods must be removed from their packaging within 7 days of delivery to prevent damage. Failure to do so may void any applicable warranty.

7. Warranties and Liability

All warranties are limited to the manufacturer’s standard warranty unless otherwise stated in writing.
Any additional or implied warranties, including fitness for a particular purpose or merchantability, are excluded to the extent permitted by law.
Warranty claims must be reported within 14 days of issue discovery.
Faults must be reported within 48 hours of delivery and before installation.
No modifications or repairs are to be made without prior written approval.
The Company’s total liability is limited to:
a) Re-supplying the goods or services; or
b) Reimbursing the cost of resupply, at the Company’s discretion.
The Purchaser bears all costs for returning goods unless otherwise agreed.
Liability for damages is excluded to the fullest extent permitted by law, including but not limited to loss of profit, revenue, opportunity, or third-party claims.

8. Installation and Repairs

Installation or disassembly is not included unless expressly agreed.
Repairs are carried out to Company-approved standards and within a commercially reasonable timeframe, based on location and trade availability.
All repair works must be approved in writing before being undertaken.

9. Product Suitability and Custom Orders

The Purchaser is required to exercise general care and maintenance in relation to all goods supplied. Regular cleaning must be undertaken to maintain the goods in satisfactory condition. Any faults, defects, or damage must be notified to the Company in writing within 7 days of identification.

10. Product Suitability and Custom Orders

The Purchaser is responsible for determining the suitability of goods for their intended use.
Custom designs not suitable for resale are eligible for repair only, not return.

11. Force Majeure

The Company shall not be liable for delays or failure to perform caused by circumstances beyond its control, including but not limited to strikes, natural disasters, transport issues, equipment failure, or government restrictions.
Obligations are suspended during such events and will resume once the cause ceases.

12. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia and any disputes are subject to the exclusive jurisdiction of the Victorian courts.

13. Copyright and Acknowledgement
This document is subject to copyright. It may not be copied or distributed without written permission from the Company.
By submitting a deposit, the Purchaser confirms they have read, understood, and accepted these Terms and Conditions.

LUX Iron Doors is a division of The Pro Technology Pty Ltd Group of companies.